Lithia Reno Subaru

Inexperienced and/or incompetent service technicians that fail to identify safety issues and deceptive sales practices. Since August 2021, I have taken my 2016 WRX in 3 times. The first for a routine oil change and inspection, the 2nd time to correct a loose lug nut that Lithia Reno Subaru failed to torque correctly on the previous visit, as well as to replace rear brake pads which were in fact at 3mm and in the "replace immediately" range despite Lithia Reno Subaru indicating them at 6mm and in the "green" range during the previous visit. On the 3rd visit, I was charged nearly 50% more than first quoted for a 60k mile service due to the service advisor taking it upon himself to recommend services himself that Subaru of America does not recommend. At no point was it indicated these were personal recommendations or Lithia Reno Subaru recommendations, not Subaru of America recommendations. I did not find this out until after the fact from doing my own research. Going to get your car serviced, you need to be able to have peace of mind that your car is in good mechanical condition after getting scheduled maintenance and inspections done. You should also have confidence in the ethics of the service advisors you do business with. In my experience, you won't find either at Lithia Reno Subaru's service department. Following a complaint to Lithia corporate, Lithia Reno Subaru finally reached out to me on January 11th. They offered no resolution and instead offered a generic apology for the inconvenience and stated they believe everything was represented fairly. Moral of the story: Potential customers do not be fooled by any responses by the owner posted by Randy Goldman the GM suggesting he is a problem solver who cares about resolving customer concerns. I can tell you firsthand he is equally unwilling to resolve complaints about his dealership and is hands-off in the process. As a result, he defers to his department managers who evidently condone unethical behavior exhibited by their employees. Save yourself the headache and go to a local automotive shop or Michael Hohl Subaru in Carson City.