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Dolan Kia


9455 S Virginia St, Reno, NV 89511 (map)
Today closed
Sales Rating
Recommend:
Yes (7) No (0)
Service Rating
Recommend:
Yes (6) No (1)
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Dealership Service Review

4 out of 5 starsservice Rating
Customer for years
Written by S Linder on 10/02/2024

I wanted to take my vehicle in for service. When I tried to see how long for an appt., it was going to take a couple of months to get in. I talked to someone in the service dept about the issue (having troubles starting it on the first try a couple of times) to see if it would be covered by the warranty, but they were unable to tell me until they looked at it. It takes me almost an hour and a half to get to them from where I live. I was hoping they might be able to tell me, so that I could decide if I wanted to just take it someplace local and pay for it. The lady I spoke to was very nice. I am disabled and sitting around there the whole day would have caused great pain for me. I was also concerned about what I would do if they had to keep the car for some reason. Would I have to get a hotel room and stay there or what. So, needless to say, I greatly appreciated the loaner car she offered me (a very nice one by the way). She said that if I would bring it in, they would just squeeze it in as soon as they could, so I did. I dropped the car off and within a couple of days I heard back from them. They could not find the issue. Of course, when you take your car to the mechanic, it stops doing whatever it was that you took it in for. I asked them to keep it another day or two to see if it would do it again, but it didn't. I went ahead and picked the car up. Maybe it was an issue with me and not the car, who knows. Everyone there was very nice and I had no charge for the service. I have purchased my last 4 or 5 vehicles from them and have had very good experiences.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Dolan Kia on 10/03/2024
Dealer Response
Thank you for sharing your experience with Dolan Kia. We're glad to hear that our team was accommodating and provided a loaner car during your visit, even though the issue couldn't be replicated. We appreciate your continued loyalty over the years and are always here to assist whenever needed!
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