Dolan Kia

Depending on what you need and who you get to help you. I went in for oil change. Was a little bit un-happy to have to wait for 2 hours to get an oil change even though I made an appointment 2 weeks out. Short staff was the reason. I guess every time I make the appointment, they are always short staffed because it’s usually how long it takes, for an oil change. Needless to say, I was offered to wait at the lounge and have some coffee, how does one drink coffee without a cup? Asked the parts attendant, who didn’t seem concerned just responded no cups! So there I sat and waited. One hour and a half later, Spencer came over and said, car wash would probably not happen unless I can wait another 15 minutes if I wanted it done, really? ( I guess car wash means just spraying the car with water, because the car wasn’t even cleaned) I finally just said I guess another 15 minutes will not hurt to wait. Needless to say I waited, Spencer came back said that the car was done. He was courteous enough to keep me informed. I asked about my other problem, he said he would mention it to Vanessa ( assistant service rep) who was suppose to get back with me with regards to my problem, but never did. Spencer said that he would mention it, but I have no faith that things will get resolved. My next step with go to the owner and voice my complain. Needless to say, the 3 star is for Spencer. For the dealership itself…no comment. Only reason I get my oil change done is because I was given free oil change card. Which is part of the problem, otherwise I would not recommend to anyone this dealership. I don’t know if the owners are aware how this place is ran, considering they advertise themselves as a caring and family oriented. If anyone takes this comment seriously, I hope that I get a call from one of the owner.