Honda West
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Scratch after service
Written byon 01/22/2025
updated 01/28/2025
The vehicle was brought in to fix scratches. After more than 2 hours despite the scheduled appointment, the service and car wash was done, there was a scuff on the back that wasn’t there before it was serviced. The service dept refused to fix it even though it was pointed out that it happened during their service. Poor customer service. Not to mention this vehicle was brand new and was bought from this dealership just a month ago. Bad customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kennedy Seaton on 02/04/2025
Dealer Response
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (800) 249-9504 when you have a chance. Thank you, and we look forward to hearing from you.
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