Honda West

I called Honda West service department for an appointment and spoke with someone the fact that my CR-V 2021 still locks but no longer beeps and the remote start no longer works. It’s been like that for months but did not make the time to spend hours for an system update. They told me over the phone that this is a service that is covered under warranty and that they would fix it!when I brought it in for the updates & decided to get an early oil change as well. Ryan Johnson was my advisor for the second time at this location and he was stand-offish and rude both times, while lacking basic communication skills. I dropped the car off the morning of my appointment and he basically brushed me off and said he would call me. Hours passed by so I called just to check on the status of my vehicle and was told that the locking problem was suddenly not covered under warranty and I would need to spend an extra 308 dollars that I do not have to fix this issue. I declined because it was my understanding that it was going to be covered. He was rude again and told me that the oil change was the only thing they would be fixing and told me they would call for pick up. Another couple hours passed and I again had to reach out in order to find out that my vehicle was ready for pick up. All in all an awful experience. I don’t recommend Ryan as an advisor. And to top it all off for some reason I wasn’t give the complimentary car wash which I always received since I had my first Honda (trivial I know but it’s always been offered). After 5 1/2 hours I end up just with a discounted Oil Change which received thru email!