Michael Hohl Chevrolet GMC

miYou had my car for over two weeks. I had to make calls to see where the progress was. Each time I had to leave a message ( really a message). To top it off I had to call back after leaving a message after 4 hours of no return call. I waited at least 2-3 hrs for returned calls each time I left a message. Once I spoke to a lady who was pissy at best and after being put on hold she said 'it's not ready' I asked her ' well how long then ' she responded in a pissy voice ' I would have to go out andask the mechanic that question' which I replied 'what were you doing the 5 minutes I was on hold'. Got no response other than I would have to wait for someone else to call me back. Mark was nice but after over two weeks I still don't have all the parts and have yet to receive a call explaining when a motor cover will be in and how they plan on getting it on. I live in incline and because of your poor management and mistake I will be again out of time and money to drive to your shop for less than quality service. Disappointed as I respected your shop. It is where I bought my vehicle and had two friends buy vehicles. I will not look to buy a vehicle here again as I like having my vehicle serviced at the place I purchase. Also why wait for 6-8 days for parts. Amazon can deliver ant product anywhere in 2 days and I hdave to wait 6-8 days and then the order is incomplete. Inexcusable. I have been asked how my service went and I know of 5 people who chose not to go to your shop die to my experience. I really wanted to be a fan but this over two week incomplete and poor communication did me in. I will say Mark was nice when I talked to him but he had nothing to wok with other that 'I am sorry'. 'Out of my control'. Sorry does not work if it is a regular tool used and out of control is a sign of poor company.