Michael Hohl Chevrolet GMC
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Dealership Service Review
service Rating
Overall a great experience
Written byon 10/04/2024
I am a believer in it’s where you end not where you start. I had some issues with my car and wasn’t necessarily a happy customer at first. Samantha was amazing and made sure to get me my car in working condition and that I was taken care of along the way. Gm had back ordered parts so even though not the dealers fault they stood by their product. I would recommend because all dealers or service departments will have issues but ultimately it’s about how it’s handled and customer service and this dealership does have that. I bought another car from them as well recently.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Samantha Morse on 10/09/2024
Dealer Response
It’s wonderful to hear that Samantha turned your experience around and ensured you were well taken care of, despite the initial issues with your car. It’s true that how a dealership handles problems can make all the difference, and it sounds like they really stood by their product and provided excellent customer service.
Your story is a great reminder that even when things don’t start off perfectly, they can end on a positive note with the right support. Thank you again for choosing Michael Hohl Motor Company and we hope to see you again.
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