Lexus of Omaha
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Dealership Service Review
service Rating
You Pay Way More Than You Think
Written byon 10/11/2023
Had a recall and of coutse it was because lLexus had a problem. Tried to sell me services whic I agree needed to be done, but they were charging outrageous prices for even simple things. To top itt off they didnt even vacuum the inside. They always did it before. But I guess if you dont let them take advantage of you, they don't care.I even asked for a quote on other tires and got no reply. Hint- Go somewhere else for service unless they have to do it by law.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Lexus of Omaha on 10/12/2023
Dealer Response
I'm sorry to read about your recent experience with us. We strive for top-notch service and it seems we fell short this time. We aim to keep our prices competitive, and it is disappointing that we left the wrong impression. Further, I apologize for the oversight regarding the detailing of your vehicle. I can see we have let you down and would appreciate the chance to speak with you so I can better address this feedback and help fix things. If you are willing to discuss this further, don't hesitate to get in touch with me directly. Thank you, Will Wolff - Service Manager - 4023336400
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