Gregg Young Chevrolet of Omaha

Although the car is a true lemon, the process of buying it was pretty typical. My wife and I had driven several cars the previous weekend and settled on the Malibu as our favorite. I was hoping to avoid spending hours in the dealership so called the salesman back and made an offer over the phone. After getting a call-back from the sales manager we agreed on a price; since I didn't have a trade I assumed the process would be somewhat streamlined. Ha! Upon arrival to pick up the car we were asked to listen to a sales pitch for undercoating, paint, and upholstery treatment. Sigh... After that person gave up we were ushered to the Finance Manager's office. Although this gentleman eventually arranged financing at excellent terms, I believe his true job is to sell extended warrantys and he was relentless. After the third time I explained to him that, no, I really didn't want to pay an additional $2000 on this product, he moved to a new one -- a lifetime service that would keep the tires filled with nitrogen. "No? Are you sure? Only $500. You're taking a big risk..." And then there was the gap insurance. As I said, he finally gave up and arranged financing at surprisingly good terms. Three hours after arriving we drove away with our new Malibu. The purchase process wasn't bad, but it wasn't quite what I was hoping for.