INFINITI of Springfield
Dealership Service Review
Really appreciate the service guys (Nick, JJ and Jesse). I bought some new tires and a mistake was made on a few of the tires that produced some tire noise. Once the guys new about the issue they went the extra mile to not only resolve the mistake but also dug deeper into the issue and resolved some issues with my wheel bearings which was also causing part of the noises I was hearing. I really appreciate the polite, patient and professional manner in which the guys worked with me to resolve the mistakes. On top this, they went the extra mile to make sure my wheels looked brand new and even did a professional detailing of the interior leaving the car looking new inside and out. Thanks guys...especially Nick. Highly recommend these guys.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes