Suntrup Volkswagen
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Worst new car owning experience
Written byon 09/06/2023
Worst car buying experience. Bought a brand new 2020 'demo' with full warranty. Paint on my liftgate is cracking and rusting worse and worse by the day. VW WILL NOT fix it. Also, when I bought my car they REFUSED to supply floor mats and a touch up pen. Also, brakes are ALWAYS squeaky and I am told they are due to the new 'organic' brakes they have... why don't all the other cars brakes squeak..?? Will never buy VW again. Will also tell everyone my experience which will surely turn them away.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No