Suntrup Volkswagen

We have all purchased cars in the past. Each of us having unique good and bad relationships and transactions at automotive dealers. At Suntrup VW, there is no doubt you will get a great car, a great service guaranty and be misled more than two or three times during the process. This dealership is small, somewhat friendly and has an absolute ton of great cars in stock. Honestly, none of you should be surprised with what I say here next. We found Suntrup via the Internet as they had advertised a vehicle that is in high demand and stated they had in stock. When we called on the car, it was obviously no longer in stock and once again you have a sales person stating that the Internet department hadn't updated their listing. So, that was the bait, here comes the switch. But, they stated, we do have these "other" VW's in stock. We were looking for a specific car and were not interested in what they "had in stock". After searching VW's sales site, the salesperson Beau found the car we wanted and had arranged a trade with a competing dealer in town. We worked out the financials, made a deposit over the phone and arranged for trade in and pick up. A couple days later I called in to find out how the dealer to dealer transaction had gone in regard to our car. Well, you guessed it, I no longer had the car I wanted. Supposedly it had been sold. Suntrup, still had my deposit. Beau began the question and answer process with me as if he was being told to "swing me into something on their lot" Most sales people are easy to figure out, Beau was no different. I even got the "the feature you want on that car is no different than what is on this other" car speech too. Didn't fall for that either. But, being a car sales person driven by commission, Beau and I found together a car in a far distant state that fit 80% of our needs. Suntrup went to pick up the vehicle on their own dime. Which I have to say is very commendable and what should of been done as they made so many mistakes along the way on this purchase. In the end, we got a great car, but really had to struggle to get it. So, be watchful and prepared for a fight.