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Miller Chevrolet


21150 John Milless Dr, Rogers, MN 55374 (map)
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Sales Rating
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Yes (1) No (0)
Service Rating
Recommend:
Yes (2) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Vehicle wrap
Written by Bh122478 on 09/27/2024

Miller technicians were great but the people who do the vehicle wrap are not. I paid a fair amount for the wrap and when I had bubbles and problems they didn’t want and did not take care of some of it. They were not going to replace hood wrap that had dirt under it telling me that it’s not a guaranteed dirt free environment. This is a joke why would I have paid to have dirt trapped under the wrap? Do they tell people who buy Corvettes the same thing? They eventually decided to change it but refused to take care of the tears on the bumber. They claim it was an impact damage but truth is it was a kids toy that hit it and for it to tear like it did is a joke. Refusal to fix it is a disgusting. I paid good money and feel that I was scammed and will never make this mistake again and will encourage others to do the same. Funny thing is my mom purchases a new GMC i. December and had similar issues earlier this summer and GMC replaced it no problem or questions asked. I guess next time it might be worth buying a GMC instead of a Chevy because they obviously have a more respectable Endor they use.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Bh122479 on 10/01/2024
Miller Chevrolet who should I reach out to? If I reach out to the service technician they will just schedule another appointment and the bumper wrap won’t be taken care of again. Since I already took this approach and it was denied I need to discuss this with someone who has some authority to provide me the help I need.
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Miller Chevrolet on 09/27/2024
Dealer Response
Thank you for sharing your experience with us. We appreciate the feedback regarding the vehicle wrap service at Miller Chevrolet. We understand your frustration regarding the issues with the wrap and how it was handled, especially with the dirt and the tears on the bumper. We strive to provide quality service and standards, and it's disappointing to hear that we didn't meet your expectations in this case. We encourage you to contact us directly so we can address your concerns more thoroughly. Your feedback is invaluable in helping us improve, and we hope to restore your confidence in us. Thank you again for your input. Sincerely, The Miller Chevrolet Team
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