Chuck Spaeth Ford
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Dealership Service Review
service Rating
Bought a car for here and had work done on it
Written byon 07/17/2016
I bought a car from the dealership had front will bearings put in and a belt put on the car no big deal right. Until i drove it to valley fair that sunday and the front driver side wheel came loose. Took it back to dealer ship they did a wheel balance the car still vibrates going down the road. They did not fix the problem waited 3 hours for them to do this work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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jasons1985 on 07/19/2016
What should have been done here is the wheel should have been replaced this fixing the problem and earning a good review. How ever they choose to re balance the tires which they knew was not going to fix the problem. And for the AS IS warranty it does not apply. This is a service problem. The extra wheel bearing is because they could not tell me weather the both needed to be replace so they did the extra wheel bear. Also this would have changed weather the car would have been sold or not. The price being reduce was because everyone else would hear the noise and walk away. I thought they could fix the problem and I would have been happy. I guess what i learned here is Do not have them work on your car. They will not take care of there mistakes.
Reportcsford1 on 07/18/2016
Dealer Response
Jason,
We are very sorry to hear about your experience. The 2006 Buick Lucerne you purchased with over 195,000 miles was sold AS IS with no warranty. Following your purchase and due to your concerns, we did replace an additional wheel bearing and rebalanced the tires at no cost to you. We understand your concern, but in all fairness the vehicle was sold at a reduced price and with no warranty guarantees.
Best Regards,
Mitch Blackstad
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