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Fischer Honda


15 E Michigan Ave, Ypsilanti, MI 48198 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating
Recommend:
Yes (3) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Service manager issues
Written by SmokeyFL1 on 06/26/2023

So I will start off this review saying that the service done to my car was done thoroughly and was done by a friend who is a lube technician he messaged me on Facebook and let me know what was going on with my vehicle blah blah blah now today June 26th I had an appointment at 7:30 a.m. I'm having issues with my driver's seat belt not properly retracting I arrived at the building the service manager Darrell greeted me and asked me why I'm there I'm a past employee upon purchasing my vehicle from them I received two free oil changes the second one was good The first one it took two hours to get the oil change done I left them a bad rating because of it after being a past employee I know it doesn't take that long to do an oil change especially a warranty oil change so back to today in 26th I was denied service by Darrell the service manager due to me leaving a one-star review for my oil change taking over 2 hours and having to sit at the dealership with my eight and a half month pregnant girlfriend So now I wasted my time and my gas for an appointment that was not upheld due to the service manager acting like a child

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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