Lincoln of Troy

Lincoln of Troy has decided to take me, one of their customers, to small claims court based on a mistake made by their service department when handling recall repairs on my 2013 MKZ. They installed a part on my vehicle without checking warranty coverage (or lack thereof) and are now trying to hold me accountable for a $387.97 bill which Lincoln Motor Company will not reimburse their dealership for. (This is over a cup-holder latch, mind you) They did not call me for authorization to install the part… They did not quote me for cost… After repeated requests (as recent as yesterday) for them to provide documentation showing I agreed to the repair, I have yet to receive anything… A mistake has been made by them, whether intentional or not I have yet to determine. I tried everything in my power to work with the dealership by offering the part back, trying to speak with the owner (Paul Sabatini), etc. This all proved to be a waste of time. After waiting two weeks to speak with the owner of Lincoln of Troy and having him promise me a call back he did not follow through. Complete incompetence from the service writer all the way up to the owner and they will be held accountable. As of yesterday I received a letter that I am being sued. I am not intimidated by this at all. I have talked to other Lincoln service managers and all agree this was a mistake made by Lincoln of Troy. I have been a customer of theirs for over a year and a half, servicing my car there on numerous occasions. I will update this review after the court date. I am not happy. I will not sit quietly on this.