Seelye Kia Kalamazoo
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Kia Optima engine replacement experience
Written byon 04/11/2024
This was a long repair cycle as it involved a complete engine replacement. The service rep offered a loaner vehicle since I would be without a car for a few weeks. During the repair, the service rep stayed in contact with me via text during the entire process, providing progress updates. After repair was completed, the service rep offered to pay for any towing charges that I had encountered. All communications with Seelye Kia were courteous. I have been driving the car after the repairs were performed (engine replacement) and everything is working perfectly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Seelye Kia of Kalamazoo on 04/12/2024
Dealer Response
Your compliments and kind words mean so much to us and our team, Douglas! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon.
Regards,
Your Seelye Kia Kalamazoo Team
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