LaFontaine Kia

Wow, here we are April 2025 and, I have everything to say about LaFontaine Kia Service Center that will keep me coming back as long as I own my 2015 Kia Soul+. On March 24, 2025 I had an check engine light(124,629miles) and issue that require immediate attention taken to the closet shop and came back as a KNOWN Kia Engine RECALL Class action CODE P1326. According to the Kia America, Inc Extended Warranty(yes, my software upgrade was completed 3/2021) therefore, I had to get my Kia to an authorized Kia service center. I called Lafontaine Kia Dearborn service and I spoke with Ms. Hannah and well, I was told upon my arrival that they would have to perform a diagnostics at a cost of $500+ to be sure if problem indeed is warrantee, 2nd I informed Ms. Hannah I could not be without a vehicle while this service could take a couple copy of days. Not even 10 minutes later I met Mr. Hussein, whom provided the loaner, so I signed on all the dotted lines, and I was out of there within 20 mins. tops. Here is where things get interesting, the next day(March 25th) I was told that my car was out of oil for my engine was "eating" oil and they did not think this was covered under the extended warranty. I panicked and was transferred to, Mr. Harpreet, the LaFontaine service Manager, he stated, "no worries we will work with you, through this". I was then referred to, Kia Customer Care Center for claims & review to see if anything they could do regarding this issue. (I will not get into detail about my absolute DISSATIFACTION WITH KIA America, Inc. Customer Care THAT WILL BE UNDER A SEPARATE REVEIW FOR KIA)However, I will say this, KIA the manufacturer is well aware of this engine problem and what the causes are; which initiated the class action engine lawsuit in the first place (easy to blame problem as a neglect even if not warranted and yet they will bare NO responsibly and put the burden onto the service centers. On, April 10th, I received the final bad news that my car needed a combustion chamber engine cleaning, oil change, and will require recheck after 1k mile to make sure my car engine is maintaining its oil levels without further engine consumptions(this was deemed not to be covered by the extended warranty of Kia engine class settlement and deemed to be a maintenance issue). I completely Panic as now I'm on the hook for everything( and my pocket "$$" book is just on fumes. I spoke with Mr. Harpreet, the service manager and as he promised they indeed did work with me to make my out of pocket cost not as frightening and I agreed to the service and they even covered the Loaner fee as a courtesy(5++ stars) I picked up my Kia Soul on, April 11th. Big Hugs & Shout out to: Mr. Harpreet Signh, LaFontaine Kia service manager, Ms. Hannah Withrow, service Consultant(my hats off to her for totally keeping me calm), and Mr. Hussein, Loaner car manager(just a gentlemen). My hats off to the entire service team you guys are the reason why I will continue to be a customer as long as I own my 2015 Kia Soul +. Thank you guys so much for your hospitality and your 5++ star service.