Lia Toyota of Wilbraham
Back to Service Reviews
Dealership Service Review
service Rating
Attention to detail.
Written byon 07/04/2025
I've been a loyal Lia Toyota service customer for +10 years. This was my second time to this location. By chance, the first time I was assigned Amy T., as my service advisor. I was very pleased with her rapport. So much so, that upon requesting a second service appointment I chose her over about seven other service agents. Upon arrival for my appointment her demeanor towards me was very positive, like she was happy to see me again. As I was the same of her. The other Lia Toyota in Northampton is the same distance and I drive by that town on my way to work. But my experience with Amy T., at Lia Toyota of Wilbraham. It is worth it to me to drive an extra mile or two to receive 'exceptional' customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Lia Toyota of Wilbraham on 07/07/2025
Dealer Response
Donald, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Amy handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment.
Report