Herb Chambers INFINITI of Westborough
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When a Dealership Acts like JiffyLube
Written byon 06/24/2025
I have taken my car to this dealership for over 10 years for all maintenance needs. This includes 3 dealership (Boston, Medford, Westborough) moves making it inconvenient to patronize. Yet, I kept coming. At my most recent visit, there was no personal treatment like I would usually get from Ferdy. Normally, they would do a courtesy wash and then walk me through the multi-checkpoint inspection. No car wash and I was told to watch the video they sent. Not sure if it was simply a bad day but definitely left a bad impression.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Herb Chambers INFINITI of Westborough on 06/24/2025
Dealer Response
Thank you for your loyalty over the years, and I'm sorry to hear about your recent experience. We strive to provide consistent personal service, so it's disappointing that we fell short this time. I understand how important those extra touches are and would like to make it right. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Boulos Ferris - General Manager - bferris@herbchambers.com
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