Mercedes-Benz of Boston

I'm the type of guy that does a ton of research online before I start my car shopping. After an extensive amount of research, I finally determined the type of car I wanted which was a brand new GLE450 Coupe. I quickly learned that finding that model, with all of the options I wanted, would be difficult to find here in South Florida. I extended my search outside of my local area to include the entire State of Florida. Still no luck. I went on AutoTrader and quickly found the car I wanted. It happened to be located at Herb Chamber Mercedes in Somerville. That was a Sunday night. I hit the "get the e-price button" that Sunday night and received a follow up the following Morning morning. I could tell that it was not a standard automated email but a personalized & professional email. With very little effort on my part, I was given the e-price. I was elated to see it. It was fair and FAR better than any price ever quoted to me locally. It just so happened that my fiancee was traveling to that area for work the following weekend. I set it up so he could view the car on my behalf. Upon his arrival, the car was not only waiting for him to view and drive, but he was greeted by Lovette Monteiro. Lovette went with him on the test drive and showed him the bells & whistles. My fiancee was impressed with not only the car but also with Lovette's demeanor and professionalism. I was impressed at how easy the process had been thus far. Once my fiancee gave me the "thumbs up" on the car, I called up Lovette and quickly hammered out the remaining details for the purchase (i.e. lease terms, etc). It was quick, easy, and rather painless. All of the required documents, to get the ball rolling, were emailed to me and quickly processed. I was then contacted by AJ in the finance department to finalize the lease terms. He offered me some additional "add-ons" (i.e. maintenance package, wear & tear package, etc) and thoroughly explained to me how to save a bit of money on those items (which I already knew I was buying). The remaining documents were FedEx'd to me. I had some additional questions after receiving those documents which were quickly answered by AJ. I decided to arrange my own transport carrier to pick up the car in Massachusetts & brought to me in Florida. Lovette took the lead on that and had everything ready to go for the carrier. He even covered the seats in plastic for me and video/photographed the car for me so I had an undisputable record of the condition in case I encountered any issues with my transport carrier. Every single person (Jessica, Internet Sales Asst Mgr; Dana, Internet Sales Mgr; Lovette Monteiro, Salesperson; Robert S., Clerk) answered my questions via email and phone in a timely professional manner. As someone who is also in sales, I truly appreciated that. I've NEVER bought a car essentially sight unseen. This dealership & team made this an incredible experience. I HIGHLY recommend this dealership. BIG thank you to everyone involved that made this one of the best experience I've EVER had in all of my years of buying luxury vehicles. A special thank you to Lovette for all of the virtual "hand holding" that I required. I'm not an "easy to please" person but you certainly made this experience totally awesome!