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Herb Chambers Chrysler Jeep Dodge Ram of Danvers


107 Andover St, Danvers, MA 01923 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (3) No (1)
Service Rating
Recommend:
Yes (7) No (1)
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Dealership Sales Review

1.4 out of 5 starssales Rating
Terrible buying experience
Written by j_mckenzie on 03/18/2010

I purchased my 2006 Dodge Charger from Herb Chambers Dodge in Danvers, MA on 2/15/07. I spent months researching & printed a copy of the window sticker from the Dodge website to keep with my records. When I arrived to look at the car, the window sticker was missing so I asked the salesman about it. He replied that he didn't know what happened to it or where it was, so I asked the sales manager when we went inside & he too had no idea where the window sticker, which they are required by FTC regulation to display, had gone. I had searched & this was the car I wanted, so I compared the VIN from my copy of the window sticker i obtained from Dodge to the car & it matched, so I was reasonably sure this was the car that I was looking at. The salesman, Mike Lewis, was unable to answer the simplest of questions, like how many speakers it had, whether it included a factory amplifier, what brand of speakers it had & whether it was a 4 speed or 5 speed transmission. He didn't know if it was 4 or 5 speed, but it had auto stick (the 5 speed is the only 1 with that feature, so common sense doesn't run rampant at this dealership). 1 month after buying it, I had a problem with the blower motor that I needed fixed & the salesman & GM acted like they didn't owe me anything, it wasn't their problem & they both even said what do you want me to do about it?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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simul8guy on 11/29/2011
Good info on apparent unscrupulous business practices on the part of this dealership but why would you go back to the sales team with a car problem a month after you bought the car? The car was under warranty so you go to the SERVICE DEPARTMENT..
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