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Audi Burlington


62 Cambridge St, Burlington, MA 01803 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (23) No (1)
Service Rating
Recommend:
Yes (14) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
Rip off
Written by Steve on 11/27/2024

Quoted nearly $6000 for the diagnostic and repairs. I asked what parts I needed and it was only one part A steering column $4100 they wanted and I was able to find it online from another Audi dealership in a different state for $2900. I asked why they’re charging me $1300 more for the same part brand new and was told “we are a franchise dealership in Burlington. Other dealerships can determine their own prices for parts”. And they rip you off on the diagnostic cost, and labor cost compared to any of the mechanic any other mechanic. The dealership knows they have you in a vulnerable position. You need your car to live to get to woposition.rk and invested a tremendous amount of money and emotion into it and all they care about is ripping you off bleeding for every penny. They give Audi a bad name and I probably wouldn’t buy another Audi brand again. I don’t know who Herb Chambers is, but I guess he’s some guy who makes his money ripping off people who are in a vulnerable position.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Audi Burlington on 12/02/2024
Dealer Response
Hi Steve, we previously extended an offer to match the price of the part you located from another source. It is important to note that most online listings for parts do not include shipping costs or additional fees. Our offer remains available to you should you decide to proceed. Please feel free to reach out if you have any further inquiries. Matthew Brickey - Service Manager - mbrickey@herbchambers.com
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