Audi Burlington
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Dealership Service Review
service Rating
TDI warranty repair
Written byon 09/18/2023
Took 2 years trying to resolve the Add blue issue and at the end I was faced with arrogance from the worst customer service specialist. During my last visit the shop worked on two of the three issues I brought up and didn’t even bother to deal with the third issue ( oil low level) they actually gave me the car with the dashboard warning still on. We were looking to buy a q8 this year but due to my experience at Audi Burlington I decided to go with the BMW x6 which I bought over the weekend.Things are that bad at your service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Audi Burlington on 09/21/2023
Dealer Response
Hi Majdi - Thank you for taking the time to share this with us. It is unfortunate you have had to return for your vehicle's necessary repairs. I would like to learn more about the experience you have had and see if there is an amicable resolution. Please do not hesitate to reach out to me. Matthew Brickey - Service Manager - mbrickey@herbchambers.com
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