Audi Burlington
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Dealership Service Review
service Rating
INCOMPETENT TECHNICIANS
Written byon 07/20/2023
The service center failed to do a basic alignment twice in a span of 3 days. Both times they assured me it was all set and taken care - unfortunately that wasn't the case. They asked me to bring it back a 3rd time which is just laughable. Absolutely mind-boggling to think I would let them touch the car again after the first two failed attempts. Avoid at all costs!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Audi Burlington on 07/25/2023
Dealer Response
Hi Eric, We have a brand new state-of-the-art alignment machine and very experienced personnel operating it. It is unfortunate that you elected to visit another shop that provided you with incorrect information after your purchase. We did not and would never sell a client a vehicle that would not pass a Massachusetts inspection. Feel free to reach out if you care to chat. George Kotsiras – General Sales Manager – gkotsiras@herbchambers.com
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