Herb Chambers BMW of Boston
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BMW Car Service experience
Written byon 10/22/2024
I like the great service of the car and the topping oil whoever I need when the car shows the Signe. Also I like the recommendations they provide after service so we can be aware of. The advisor officer was very efficient, courteous and caring when she was processing the paper at the desk. I didn't like to wait 3 hrs instead of 2hrs as expected during changing the oil in my car, in addition the didn't washte car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Herb Chambers BMW of Boston on 10/23/2024
Dealer Response
Thank you for the feedback about your recent visit here at Herb Chambers BMW of Boston. We're glad to hear that the service and recommendations met your expectations, though we apologize for the longer wait time and missed car wash. Your comments are valuable, and we'll work on improving these aspects in future visits!
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