Herb Chambers Hyundai of Auburn

We love our car - but hate the experience of this dealership and its staff. They responded to our phone calls and emails within minutes before we signed the paperwork, but after that...it was like pulling teeth and herding cats. We left several messages for the GM, the sales associate, the business associate ...and it took days to get answers. We wanted to know really basic things like when our car would be ready / delivered to us (it was one week from when we signed the paperwork), how many credit inquiries they actually ran on my SSN when they promised me they would only do one hard inquiry. Then, once they delivered the car, they forgot to sign the Bill of Sale and they forgot to disengage the car from the previous owners account - which was not only unprofessional but it created a huge liability as the previous owner could still control our car via his mobile phone while we were physically in it and had legal ownership of it. Two weeks from when we purchased the car, and one week after we had it in our possession...we finally were able to activate the BlueLink and have the mobile app synced with our car. Disappointing to experience this for sure...and I hate having to write reviews like this...but they really were the worst in customer service, resposiveness, attention to detail and responsibility.