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Herb Chambers Hyundai of Auburn


735 Southbridge St, Auburn, MA 01501 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (10) No (2)
Service Rating
Recommend:
Yes (26) No (1)
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Dealership Sales Review

1.4 out of 5 starssales Rating
Be Careful!!
Written by sonata2008 on 01/27/2008

The relatively new salesman said in the lot that we could get both a $2000 rebate and 0% financing. Wow, better than we expected so we went in took a test drive and sat down to deal. We said what car we wanted and gave our trade info etc. The general salesman then came back and slapped a paper on our table with his numbers. Boy were we shocked! The selling price he came back with was $1500 above the sticker, he offered us $900 less than the Kelly BB for our trade and there was no rebate. He also had a monthly payment all figured out w/o knowing how many months we wanted. When we questioned the rebate, he said that we didn't qualify because we were not military of Hyundai loyality customers. He was dead wrong. There is a $2000 rebate for all people. After haggling we arrived at a price that I wanted which included the rebate. Now to the finance room! As usual, we were pressured to buy all insurance, warranties, thefts devices etc. I wanted none. Then came time to sign I noticed that he was charging 8.9% interest (which is absurdly high) and asked why. He said that you can't get both the rebate AND 0% financing. The salesman admitted to saying that we could and finally admitted that he was wrong and made a mistake. I charged fraud and demanded the original quote given to me 41/2 hours earlier but guess who won! I ended up with 0% interest in lieu of the rebate. After being there for over 5 hours from start to finish, I felt betrayed and cheated. I ended up buying a beautiful Hyundai Sonata for the looks and warranty as I did not want to go through this process again soon! I ended up paying around $800 less than the bottom sticker price with them making me feel like they were making very little profit. They most likely ended up with about a $1000 profit when all was said and done. Don't let them fool ya. Never again Herb Chambers!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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