Lexus of Towson

Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came to Lexus of Towson after having mediocre (at best) experiences at other Lexus dealerships, one of which I leased my 2016 NX at. When it came time to turn in the vehicle, I decided to give Towson a shot given that my father has also had great experiences here. Cassidy laid out my options, didn't put pressure on me at all, and answered every question I had. He truly worked with me and did his best to offer the best deal possible. I left with a 2019 NX because of that sense of comfort that he provided; I am extremely grateful to have worked with him and plan to continue doing business with this dealership, as well as sending family and friends here. Fast forward to my 5K service. I had the pleasure of working with Chelsea Django. She was extremely sensitive to the limits of my schedule and provided service that absolutely surpassed my expectations. She is extremely knowledgable and straightforward. My SOS light was constantly red, which is understandably concerning for a brand new car, but she eased my tension with a thorough explanation and plans moving forward. Thank you to the Lexus of Towson team for always providing exceptional service with a friendly presentation! I don't know what the leadership here is doing, but its working! Looking forward to my next service!