Lexus of Towson

I have to start by saying that I never write a review unless my experience is exceptional in EVERY way! I am also very hard to please and I do my homework before buying. I started with Towson Lexus because if you buy anything but a Lexus or Toyota you are crazy..these cars last for ever and are TROUBLE FREE. Second, I have an '08 IS250 purchased here and their customer service is FANTASTIC! Like most people, I really don't like the car buying process because it always seems to be about the dealer's best interest (especially when you are female!) but this was different. My sales person, John "hawkeye" made me feel like he really cared about what I wanted and what he needed to do to make me happy. a GENUINE care for the customer REALLY goes a long way! He gets that this is not just another commission for him but a big deal and major investment for the person in front of him! He took the time to look into different options for me and explain all the great things about each car along the way with no feeling of being rushed to BUY! Kind of like buying a car from my brother...hmmmm...who wouldn't like that? And then the dreaded financing office...WAS GREAT!! Again, a feeling like I was working with family. Soon Oak was so personable and funny, she made the process not only a breeze and painless but actually ENJOYABLE!...imagine that! Do yourself a favor and don't waste your time with other places when you will get great treatment here!