AutoNation Chevrolet Timonium
Dealership Service Review
Back in December 2022 with 84272 miles I had front & rear rotors & pads replaced. In addition replace both rear tires monitor sensor. Returned to dealer with 86308 miles (March 8th) to have brake check due to squealing sound. Dealer could not detect squealing sound during road test (kept vehicle for two days). Outcome check rear tire hoist and replaced. Returned to dealer with 86720 miles (March 29) check engine light has come on. Also Request brakes be checked again due to continuous squealing sound that has become annoying. Unfortunately for me, the dealer test drove vehicle and could not duplicate squealing sound. It was determined that engine oil pressure failed. Replaced engine oil assembly kit, sensor & gasket kit. Other repairs was required such as heat system with a thermostat. Returned to dealer with 86859 miles (April 4) about the annoying squealing sound and I insisted that someone accompany me on a road test. Supervisor George finally heard and understood that there was a squealing sound coming from brakes. It was diagnosed that left front wheel caused poor brake pads. Solution from George, front disc brake pads replacement and refinish both front brake rotors. To this date, the squealing sounds remains. Returned to dealer with 87714 miles (May 24) complained that the brakes or rotors had to be defective. Once again, the dealer could not duplicate sound; however, service the vehicle by lubicating rear calipers slides and added BG Stop. I made and appointment to return vehicle on June 2, 2023 because sound continued to be a noise factor and was an unpleasant sound when applying the brake. On Thursday June 1st with 87859 miles, I took my vehicle to have an oil change at a reliable mechanic my family have dealt with for many years. To my surprise, it was recommended that the rear sway bar bushing be replaced, rear and front differential service and transfer case drain & refill. I had noticed that after driving 2k miles the oil level was low. For many years, I relied on the dealer to provide top notch customer and mechanical services. Unfortunately, the squealing sound continues and the dealer have not been able to provide a resolution. In the midst of returning to them time after time, they missed or overlooked mechanical issues needed in the coming future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No