AutoNation Chevrolet Timonium
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Dealership Service Review
service Rating
Oil change
Written byon 04/17/2023
Appointment was at 10am. Was there for an 1:45 minutes. When I enquired why it took so long was advised they had only 1 mechanic and 15 vehicles. My suggestion is to let the customer know this before hand so they have the option of rescheduling. A gift card would be nice to at least show they care about their customers.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Savy Robinson on 04/19/2023
Dealer Response
Hi Jennifer, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (443) 578-4922 to discuss what we can do to help.
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