DARCARS Toyota of Silver Spring

The "team" that my family and I dealt with at DARCARS Toyota was Abdullah T., Shahadatur R., and Wahab L. First of all, all 3 gentlemen are good with people, as I suppose having good social skills is a requirement for the industry. Secondly, my purchasing experience was over a two-day period because I had my toddler with me. If you're in the market for a car, be prepared to spend not one or two hours but several hours buying the car, even if you know exactly which car it is. All I needed was a vehicle to drive back and forth to school with, and one that I could depend on, since my son would be in the backseat from time to time. While speaking with both my father and my brother, Mr T. quickly found the best solution for my personal needs: leasing the vehicle. He made sure to have me print out my school transcript and not only simplified the process but made sure we were happy with our decision overall. There was no pushing or pressure at all. I can say the same about Mr R. In fact, by the end of my purchasing experience here, I felt as if Mr R. was an uncle or part of the family, mainly because of his sincerely warm and laid back behavior. When I said I wanted a base model, no cruise control, no fancy radio or whatever, there was no second-guessing or pushing of different models. He answered every single one of each one of our questions (as I said, we were there as a family,we were in a rush, we were a tough crowd to please) and even made sure that I made use of the time spent waiting for Mr L.'s paperwork by creating a service account for me and making my first appointment for the new car. He gave me a tour of the place including the service area and what was truly nice was how others at the dealership greeted me---it was very sincere. Big smiles, handshakes, and congrats---you would've thought I had just bought the ritziest model on their lot, OR that they were just geniunely happy with Toyotas and being a part of the Toyota family. Mr L.'s paperwork process was as quick as it could possibly get and it still took a long time overall which is the only reason I gave the buying process 4 stars instead of 5. Otherwise, I was frowning and pouting and sighing because it was my son's bed time (why bring him there in the first place though, right?) and all of my immaturity was greeted with total professionalism and sincere interest in my well-being. We rushed everyone, all three people on the DARCARS Toyota team, and in return we really were met with patience, diligence, and a push to do everything to make sure we were happy with our purchase. I really look forward to taking my car in for its first service appointment. There's a children's play area in their waiting area that my son would probably want to go to right now if he had a say in the matter! Overall, I would recommend this dealership to anyone interested in purchasing a Toyota. We initially wanted to buy a Toyota-certified automobile but realized that the difference between a Toyota certified and new vehicle was only a few thousand dollars---and we ended up leasing anyway, which is not something we would've come up with on our own. Many thanks to Mr's R., T. and L. on making sure my needs were met. The car is far beyond what I needed, and I am very happy with the purchase. This is actually the first review I have ever written for any product or service I have bought---so hopefully that should show you how pleased I personally am with them overall.