DARCARS Toyota of Silver Spring

Please do not be fooled by the "Number 1 sales volume" Banners that hang in Darcars show room. They reached those goals by being hard hearted, coaursive [non-permissible content removed], that will say anything to get you to buy a potential lemon. During the pandemic, my wife and I decided to patron Darcars of Silver Spring in hopes of buying a dependable used vehicle. We basically accepted the first offer for a certified used van and agreed to purchase all the back office incentives that were available, including an extended bumper to warranty. That warranty was purchased to bring my wife a peace of mind. Providing my wife with confidence that she had a vehicle that she would be able to depend on while I was deployed. However, to our dissatisfaction, we were sold a non-dependable Toyota that has a worthless bumper to bumper warranty. We purchased the Platinum covegage level of the Toyota Extra Care for $2,600 and it did not cover any of the damage to the carpet or floorboads from the water collecting underneath. The warranty did not even cover the cost to diagnose the vehicle, which was $180. It is a shame that we cannot get the air conditioning damages resolved and that I must see my 6-month-old gag and cough because of the mildew smell that the moisture in the carpet has caused. So if you do not have a consumer protection attorney on speed dial, please consider going to another dealership. Hopefully the next dealership you choose may care about the people to whom they sell cars. Please, please, please take this review into considerations and choose any other dealership, becuse this one will disown you immediately after you step out their dealerships door. Sincerely Mr. York