BMW of Silver Spring

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BMW of Silver Spring
3211 Automobile Blvd, Silver Spring, MD 20904 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
(907)
Recommend:
Yes (60) No (0)
Service Rating
(24)
Recommend:
Yes (2) No (1)
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Dealership Service Review

service Rating
HORRIBLE Customer Service
Written by Freeman on 01/20/2025

Worst customer service experience ever! I have purchased and serviced cars from Lexus and Mercedes and today received the worst customer service in my life from a Service Manager. If you are looking for courtesy, decency and respect, then look elsewhere.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Shannon Barry on 01/22/2025
Dealer Response
Mr. Freeman, Thank you for taking the time to speak with Mike Fastman, our General Manager. Mike truly appreciated your feedback about your recent service experience. Mike was happy to hear you will be coming back in to complete the repairs to your vehicle. As we hope you know, we do value our clients and take their concerns seriously here at BMW of Silver Spring. Should you need further assistance, feel free to contact Mike Fastman, our General Manager, at mike.fastman@mileone.com or by phone: 301.679.4375. Thank you.
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