BMW of Silver Spring

After two disappointing BMW experiences in the Pittsburgh, PA area, my brother recommended Silver Spring BMW—where his neighbor had a great experience. I’m so glad he did. The first dealership I visited refused to let me test drive the X5 M or compare it to the 40e model and wouldn’t even order the car with the features I wanted. The second dealership kept us waiting over three hours to deliver a car that, we later found out, had a “Stop Sale” and then tried to pressure us into purchasing over $25,000 in nonrefundable warranties. Then, I found David Davila, and he completely changed my view of car buying—especially as a female buyer. He truly listened, worked after hours on a Saturday, and found an X5 in production with the exact features I wanted. Within 45 minutes, he had everything—including financing—handled electronically. On Monday, he ensured I could track the vehicle through the BMW app. On Tuesday, he texted me on his way to work to let me know he would be checking on delivery time. Because I’m flying in for delivery, David went the extra mile to coordinate everything in advance—managers, financing, service—so there are no delays. He even came in on his day off to make sure I had my car for vacation, saying, “It was easier for me to give up some of my time than delay your vacation.” The financing rep we spoke with was transparent, low-pressure, and broke everything down clearly, with no push for unnecessary add-ons. If you’re looking for a truly personalized experience, I highly recommend Silver Spring BMW and David Davila.