BMW of Silver Spring

In 1995, after graduating from college, I walked into a car dealership with a small down payment and a mission to purchase my first new car. I was greeted by this excited salesperson, ready to make my dreams come true. Her name was Karen Herbert, Honda Sales Rep. She spent hours with me ensuring my comfortability with my first adult purchase and even stayed with my after the dealership closed to teach me how to safely drive home my new manual Honda Accord. Yes, she has the patience to teach me how to drive a stick-shift at 9pm 😊. Fast forward 28 years later….December 23rd is my 50th birthday and I am in the mood to purchase my first new luxury SUV. As I searched online all the different BMW lots, I found exactly what I wanted. Only for my neighbor days later, to drive home and pull into her driveway with my hand picked SUV. She actually bought my vehicle without any knowledge. She felt so bad that she shared her Salespersons name with me and asked them to reach out to assist me in my purchase. Lord and behold, while talking with the BMW Sales Advisor, I yelled out Karen…Karen Herbert, I know you!!! You sold me my first new car in 1995 and I still have your 1995 business card!!! I purchased my 50th birthday present, a beautiful BMW X5 and had the best experience reuniting with Karen, as she was just as patient, responsive, and knowledgeable, as I remembered 28 years ago. It was such a relaxing and pleasant experience from the initial phone call, to driving off the lot. I definitely recommend BMW of Silver Spring and reaching out to Karen Herbert, as your Sales Advisor. She has earned my loyalty, as a repeat customer and I genuinely appreciate her enthusiasm for my first new luxury purchase, as she was for my first out of college car.