BMW of Silver Spring

From the moment I stepped into the dealership, the customer service was exceptional. With Mr. Harold Shelby as my sales rep was very knowledgeable, patient, and helped me find the perfect vehicle per my requirements. The entire process was very smooth and I genuinely feel that they really cared in understanding my needs and my satisfaction. Harold Shelby was always in touch with me listing all the possibilities and with updates on the incoming vehicles and even helped me hold on to the car even after it arrived at the dealership facility as I was out of the country. Mr. Gen Awanohara from Finance department was really helpful in explaining all the various options that I have and even went an extra mile with recommendations that suit my necessity. I'm beyond satisfied with my purchase and highly recommend this dealership to all my friends and family.