BMW of Silver Spring
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Dealership Sales Review
sales Rating
Horrible customer care
Written byon 05/15/2021
I wanted an X5 with a hard to find option. Found one here and discussed with a salesman...signed a purchase order, filled out an application, sent insurance information. I tried three times to pay a deposit from a link they provided but always got an error. I agreed to a time finance would call me to finalize. Never heard from them. I followed up. Some calls back to me asking what I was looking for before they finally admitted they sold the car to someone else! Are you kidding? What a ridiculous waste of time! And now I can’t find any other X5 with what I want. Unacceptable.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Lauren Spive on 05/29/2021
Dealer Response
X5 less,
Thank you for speaking with our Pre Owned Manager, Iso Ebong. As you know, we are diligently trying to locate another X5 that will meet your needs. We apologize that the other X5 was purchased before your transaction could take place and we hope to earn your business with another vehicle. If you have any concerns please contact our General Manager, Matt Dolesh, at 301-679-4375 or mdolesh@mileone.com
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