BMW of Silver Spring

The exceptional service Karen Herbert provides reflects her clear understanding of the importance of providing outstanding customer service. I first met Karen Herbert with BMW of Silver Springs in 2018 when I needed to quickly make a car purchase due to an unforeseen circumstance. I was immediately impressed with her caring nature and professionalism. Karen has a comfortable sales approach – no pressure or rush - and she is a great listener. She not only sold me a car during my time of need, but she inspired customer loyalty. When I recently decided to make a car purchase before the year’s end, my natural response was to contact Karen. Just as I expected, she worked extremely hard to meet my exact car match and to ensure my SUV was delivered before Christmas. Although I live in Alexandria, VA, I will keep returning to Karen and her amazing BMW of Silver Springs team for my car needs because they go above and beyond to provide the best car buying!