BMW of Silver Spring

I've dealt with several BMW dealerships outside of Silver Spring BMW and many other non-BMW dealerships over the last 25 years of car ownership and I can honestly say that I have never received anything close to the level of service I've received at Silver Spring BMW. It's clear from the outset that they are customer focused, straightforward, and want to earn your business on the sales side, and then work hard to take care of you on the service side. Karen helped us with our most recent purchase and we couldn't have had a better experience from start to finish. Buying a car can be an unnecessarily stressful process and for many customers the typical way dealerships operate (high pressure, disingenuous pricing schemes, and incessant follow ups until you purchase) put people off to the process entirely. Silver Spring BMW understands what customers want (no pressure, honest and fair pricing, and great communication) and for that reason, I will continue to give them my business.