BMW of Silver Spring

I had not been looking for a vehicle for long but I had fairly well narrowed down my interests. With that, my wife and I arrived at the dealership just to “check out” what seemed to be the car I wanted... and then we met Karen. She was patient and provided the necessary time and input for me to understand the car’s features and pricing details (including the incentives and discounts). She was not “pushy” and was empathetic with my concerns. Karen’s empathy is what sets her appart, she showed genuine interest in understanding my point of view and provided the service that mattered to me. Karen worked with me to get the best deal possible and adviced me on my trade-in. I am not fond of rushed decisions but Karen made is so easy and painless; I bought that same day. Needless to say, my kids were very surprised (and impressed) when we returned home after leaving to check out a car. Since then I’ve been enjoying my drives and Karen has been following up as promised. Anthony made the paperwork a breeze. He explain the options on offer and worked with me to figure out what made sense and what didn’t. My wife is so happy with the experience she’s now considering an X3.