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Heritage Chrysler Dodge Jeep Ram Owings Mills


11212 Reisterstown Rd, Owings Mills, MD 21117 (map)
Today 9:00 AM - 9:00 PM
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Yes (2) No (1)
Service Rating
Recommend:
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Dealership Service Review

1 out of 5 starsservice Rating
WORST EXPERIENCE EVER!
Written by Vonnie on 06/13/2025

The worst experience I have ever had at a dealership. I had a 6pm appointment, got there at 6pm, no other customers were there, the lady asked if she could help me, I told her that I have an appointment with Anthony. She came back a few minutes later and told me that he stepped out. Just a few minutes later, a man came over and said that he was there. He was the salesperson in his cubicle talking and laughing with another co-worker, knowing he had an appointment with me. I go to his cubicle and the first thing he said was can I have your license, not hello, how are you doing and acted as if he had an attitude because I broke up his little party. I kindly asked for my license back and as I'm leaving out the door the manager says, so you're just going to leave with an attitude.

  • Recommend this dealer? No

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Sasha Sullivan on 07/07/2025
Dealer Response
Hi Vonnie, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please contact us so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership. Service Director, George Ayoub, george.ayoub@mileone.com, 410.654.7966
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