Ourisman Mazda

I loved my sales guy. Got a great car. Unfortunately after you leave that lot its very hard to get back in touch with anyone in the office if you need something. They will go to the ends of the earth for you to buy the car, but If you want anything after the purchase odds are you need to physically go back to the dealership because nobody will pick up their telephone. With past dealerships the salesmen acted as a single point of contact for any and all information you might need. Even though they are not in finance, or parts and repair etc they would take the time to go to the department in question and help facilitate the information. This is not the case here. In this location the buck is passed. It almost seems that each department is a fan of "not my job talk to this department" You find yourself calling and leaving messages that aren't really returned. Even went to the Ourisman website, sent an email under the "contact us" link.. no response. The only way to get in touch with them to get anything done is to go there yourself. Bottom line:This is not the place for you if you want someone to care about you after the car is purchased.