Ourisman Hyundai
Back to Service Reviews
Dealership Service Review
service Rating
Horrible Customer Service
Written byon 03/11/2014
updated 06/06/2025
They run a shuttle service, and told me to be outside my work an hour earlier than I was planning to leave for the day causing me to not finish work I needed to do. I work right up the road from the place and it took over an hour for them to pick me up. The first guy got so lost they had to send a second driver. I don't even work 10 minutes away! It was an hour I could have continued working, and when I complained to the manager he just looked at me like I was an idiot and basically told me it was my problem, not his.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No