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AutoNation Chevrolet Laurel


500 Washington Blvd S, Laurel, MD 20707 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (10) No (0)
Service Rating
Recommend:
Yes (16) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
2016 Chevy Traverse Service
Written by Mr. Lehman on 06/19/2023

I have bought 4 cars from this dealer and had multiple Chevy's serviced there and I am done with AutoNation Laurel. This was the worst service I have ever gotten anywhere. The service Rep, Jim, didn't return calls, I didn't know what was going on with the repairs and had to eventually just keep hitting 0 to get to someone. Now to the service. One of the issues I had was that one of the tire air pressure sensors needed to be repaired. Not only was it not repaired, now none of the tire sensors work. Additionally, i brought up a transmission issue and Jim's solution to that was to replace the transmission for $10,000. I have subsequently had real automotive professionals look at the issue and it is a repair that can be done for less than half of Jim's quote. So I would like money refunded for the $600 I spent to actually make some of the repair issues worse, I won't be bringing back my car to be held hostage, have a non-responsive service coordinator, and be given price gouging quotes for repairs. I'd never recommend this place to even enemies.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Harrick Newman on 06/22/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
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