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AutoNation Chevrolet Laurel


500 Washington Blvd S, Laurel, MD 20707 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (9) No (0)
Service Rating
Recommend:
Yes (12) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Overall bad service
Written by nsxgirl24 on 12/24/2014

I brought a used car here years ago and didn't have any problems so this was my first choice which was a mistake. I brought a new Cruze with 5 miles sure there are always recalls this car had issues before I got the first hundred miles on it. Received the run and around from my salesman to service advisors. Service is horrible and the service advisors don't follow up with you. Had to wait weeks to get a second key to my new vehicle and it was the wrong key. And they had to refund me because they processed my tag transfer wrong and overcharged me. I am looking for another dealership to handle my service needs.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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freeholdford on 12/29/2014
Dealer Response
Thank you very much for sharing these comments. If you'd like, please contact our General Manager at (240) 339-3932. We'd appreciate the chance to make your experience a positive one.
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freeholdford on 12/29/2014
Dealer Response
Thank you very much for sharing these comments. If you'd like, please contact our General Manager at (240) 339-3932. We'd appreciate the chance to make your experience a positive one.
Report