Mercedes-Benz of Hagerstown
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Rained out Benz
Written byon 08/30/2024
My 2010 E350 was towed in after getting flooded out on the drivers side, front and back, during heavy rains after storm Debby passed through. I had no idea how the water got in, but apparently there are drainage tubes in the sun roof that got clogged somehow. The Service rep and I chatted via text and confirmed the diagnosis and service needed and I also added a few things that needed to be done to the car. When I went to pick it up the A/C did not work. Without offering any reason for how that might have happened, they put new refrigerant in the car and sent me off with no charge for that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Mercedes-Benz of Hagerstown on 08/30/2024
Dealer Response
John, thanks for sharing your experience. We're glad our team at Mercedes-Benz of Hagerstown could assist with the drainage issue and get you back on the road without additional charges for the A/C fix. Safe travels!
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