Koons Annapolis Toyota

This has to be the worst experience of my entire 7 day and 7 night purchase. We had 3 truck deals on the table and had been there for about 6 hours. The sales rep, Rick Munker, was very easy to deal with and kept a great attitude but he could not close the final deal so we went to the main office to continue the process and the sales manager was very aggressive from the start. He had the "been there done that" attitude and began speaking to us in a demeaning tone of voice. After being in the military for 23 years the last thing I can tollerate is being talked to like I am 5 years old and never bought a car before. He never mentioned the active duty military discount and offered me 5000 for a 2003 fully loaded Explorer Sport Trac in perfect condition with extra features. After about 5 minutes of his attitude I remembered that I was the customer and he was the sales person and left the building. He was yelling after me that he had the market on the Tundra and I would have to come back to him to buy one eventually. I almost decided not to ever buy a Toyota again but Matt Dillon at the Toyota dealership in Glen Burnie, MD proved once again that Toyota has class. Signed "ask the Chief" USN