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Koons Annapolis Toyota


1107 West St, Annapolis, MD 21401 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (13) No (4)
Service Rating
Recommend:
Yes (8) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Rude/laughing Salesman and Manager!!
Written by Disappointing Sales People on 09/07/2021

It was bad enough to get poor service from Toyota of Waldorf, I took a chance on Annapolis. The salesman and manager did not know my wife, sitting in the guest area, heard them talking about me saying disrespectful things and laughing. I was trying to buy an SUV, I kept being told the inventory is low, they cannot get any vehicles from any of the other 4 Koons Toyota dealers, they told me the price was jacked up 5K over inventory, were not willing to work with me. And to hear about what my wife heard them say and do, made us never want to do business ever again with any Toyota dealer. We went to Lexus and got a deal that I am happy with.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Koons Annapolis Toyota on 09/08/2021
Dealer Response
I sincerely apologize you didn’t have a better experience with us, and I’m sorry we couldn’t reach a deal. I am also sorry to hear you felt treated poorly by our team. This certainly isn’t the kind of buying experience we aim to deliver. I will make a note of these concerns, but if you’d like to discuss this directly, please don’t hesitate to give me a call. I’d be glad to have a conversation. Best regards, Barbara Perez - Customer Relations Manager - 410-268-6480 x13002
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